5 Steps to Becoming a Better Manager (Even for People Who Confuse You)

Managing a team is one thing. Managing people who think, act, and possibly season their food differently than you? That’s next-level leadership. Here’s how to get better at it:

1. Assume You Know Nothing

You might think you’re open-minded… until your new hire signs off emails as “The Main-Man”—to clients. Embrace the unknown. Ask questions, listen actively, and let go of assumptions.

2. Master the Art of “Tell Me More”

When faced with a baffling work style (e.g., someone who schedules meetings at 7:30 AM sharp—why?), instead of saying, “That’s insane,” try, “Tell me more about why you enjoy suffering?” Curiosity builds bridges.

3. Adapt Like a Chameleon (But Keep Your Soul)

Flexibility is key. Some teammates prefer Slack messages; others need face-to-face, deep eye contact discussions. Adjust without losing your sanity.

4. Celebrate the Chaos

Diversity breeds brilliant, mildly chaotic ideas. Instead of panicking when your team suggests something unconventional, think: “Am I managing a genius or a future documentary subject?” Either way, innovation is happening.

5. Lead with Empathy (Not Ego)

At the end of the day, people want to feel seen, heard, and not just another spreadsheet entry. A little patience, humour, and well-placed sarcasm go a long way.

Now go forth, be the manager they deserve—or at least, one who doesn’t make them want to fake Wi-Fi issues on Zoom.